Shipping Policy

 Standard Shipping Guidelines & Delivery Times

• Your LEGOLAND goods will be delivered Monday through to Friday; excluding public holidays.
• We normally process the last online orders at 10 AM on business days.
• Orders placed after 10 AM on business days and public holidays will normally be processed on the next business day.
• Orders placed on weekends and public holidays will be processed on the next business day.
• Estimated shipping times are between 3-7 days but may vary due to factors which are beyond our control.
• We do not deliver to PO Boxes, Warehouse or Receiving Department.
• All receiving must be signed. Please ensure there is someone available at the delivery address to sign for the delivery.
• We will email you the tracking number once the orders have been processed.

Shipping Costs

Note: We regret to inform we are unable to process East Malaysia orders online at the moment. If you are from East Malaysia and would like to purchase, please drop us an email at LLMmerchandise@LEGOLAND.my.

Tracking your Order

• A tracking number will be send to the customer upon fulfilment of their order. You can track the shipment on the below link:   https://ecommerceportal.dhl.com/track/

 Failed Delivery Attempt

• Please contact our delivery partner to re-schedule the delivery.

Liability Clause

• We are not liable nor responsible in the event of damaged or lost in transit by the courier company.
• If you would like to purchase insurance coverage for your items,  please email us at LLMmerchandise@LEGOLAND.my  immediately after your purchase and we will provide you with the quotations.

08.08.2023