Returns Policy

• All products sold on this site are non-refundable.
• Products sold on this site can be exchanged within 7 days from the date in which the products are delivered and subject to stock availability.
• You can exchange your online order by posting it back to us along with a copy of your online receipt to our returns address above indicating the item you wish to exchange.
• Discounted products are not eligible for exchange.
• All exchanges must include original receipts, packaging, and label tags, with all parts intact, unopened and undamaged to be deemed eligible.
• Gift cards, coupons or third-party merchant vouchers are not exchangeable for cash or any other vouchers.
• Each item can only be exchanged once and subject to stock availability. If the value of the exchanged product is higher than the original product purchased, buyer need to pay the difference. If the value of the exchanged product is lower than the original product, no refund will be given. Please list alternative item(s) in case we have sold out of your first choice.
• Standard delivery charges apply on re-delivery of exchange items.
• Please note: all returns or exchanges remain the responsibility of the purchaser until received by LEGOLAND Malaysia.

Please note that sometimes due to inevitable reasons like supplies, stocks conditions or shipment delays from the distribution centre, LEGOLAND Malaysia reserves the right to cancel and refund the unfulfilled order. 

*LEGOLAND Malaysia reserves the right to make the final decision in case of any disputes.

Contact Details

If you need to contact the Online shop, please email LLMmerchandise@LEGOLAND.my.

When emailing please ensure to add a contact number in case we need to talk to you about your enquiry.