Please note that during this FMCO period, do expect delayed deliveries. Please bear with us and stay safe.

FAQs

  • How to buy LEGO Products from the LLMR retail online store?

Our official retail online store website is on: https://shop.legoland.com.my/

Please select the products that you want and complete the purchase - be sure to check out our launch offers to get maximum savings.

  • How long will the launch offers last? What is the campaign duration?

These offers are available for a limited time only and some offers are valid while stocks last.

  •  I cannot find what I am looking for in the store? Will you be adding more items to the store?

Items are updated from time to time and we are gradually adding more items to the store. You may want to also check out our official store on Shopee at   https://shopee.com.my/legolandshop.os  Please note that there might be some differences in terms of the offers and freebies available. 

  • How do Annual Pass holders redeem the 10% Annual Pass Discount

    Upon checkout, AP holders just need to enter their Annual Pass Membership ID in the discount code section. The AP Membership ID will be verified and the Discount deduction will be automatically tabulated at the checkout.

      • Annual Pass holders get to enjoy  (subject to their net spend), the rewards below:
      • FREE Shipping* (for spending minimum of RM150 in one purchase transaction and only valid for Peninsular Malaysia).
      • FREE LEGOLAND *Kids Go Free Voucher with minimum net spend of RM200 in one transaction OR 2 *Kids Go Free Vouchers for minimum net spend of RM1,000 in one transaction.

    Note: Annual Pass holders will not be entitled for the Instant Cash Rebate (ONLY ONE DISCOUNT CODE CAN BE USED).

    • My Annual Pass number is not working when I enter it in the discount code section?
    Please check if your Annual Pass is valid and has not expired. If you have already renewed your Annual Pass and its still not working please send an email to LLMmerchandise@LEGOLAND.my with your Annual Pass number, Name and Contact number with Subject mentioning: "Invalid AP Discount Code" We will need a day to validate and make the necessary correction to ensure that your valid Annual Pass number is working as a discount code.
    • What does the free shipping covers?
      • FREE Shipment is valid for minimum spend of RM150 in one purchase transaction. Shipment only covers delivery within Peninsular Malaysia. If you are from East Malaysia and would like to make a purchase, please drop us an email at LLMmerchandise@LEGOLAND.my

      • * Please explain more about the KIDS GO FREE Vouchers  
          • Present the voucher upon purchase of a full price Adult Ticket at LEGOLAND® Malaysia ticket window to redeem a Kids go Free on a one-day Child Ticket only.
          • Offer only valid for LEGOLAND Malaysia Theme Park | Theme Park + SEALIFE | Theme Park + SEALIFE + Waterpark |
          •  Admission is only valid on the same day of purchase.
          •  Only valid for one-day Child Ticket (Age 3-11) per voucher per full price Adult Ticket.
          • Offer cannot be combined with pre-purchased tickets, online sales and any other discounts, rebates or promotion including Mykad promotion, Annual Passes, groups and education offers
          • Ticket prices and operating hours are subject to change without prior notice.
          • The voucher is valid until 31st December 2021
          • Please refer back of the voucher for full terms and conditions.
      • Does the delivery/shipment cover countries other than Malaysia?
      We are only shipping orders within Peninsular Malaysia at the moment. If you are from East Malaysia and would like to place an order, please send us an email at LLMmerchandise@LEGOLAND.my and our team will revert to you.
      • How can Shoppers track their orders/shipment?
      Tracking number will be send to guest upon fulfillment of their order. They can track their shipment with the below link:  http://www.skynet.com.my/track
      • How do shoppers get notified on their purchase? On their shipment/delivery?
      Shoppers will be notified via email (provided by consumer during checkout) which will be auto-generated after they successfully complete their order. Upon processing of the order the customer will get an email will contain the tracking number which can be used to track the shipment (see the link above).